Warranty help from your Magnum team
Bought your boat from Magnum? Start here. We work warranty claims with the manufacturers we sell — Chaparral, Robalo, South Bay and Dockside — and the engines that come with them.
Starting a claim
1. Contact Magnum
Call or text 540-297-2427, email magnumboating.warranty@gmail.com, or use the form below (subject: Warranty).
2. Have this ready
Hull Identification Number (HIN), engine serial number, purchase date, and photos or a short description of what’s going on.
3. We work with the factory
Magnum handles claims with the boat and engine makers we sell. We’ll tell you the next step after we look at what you send.
We don’t invent coverage terms or timelines on this page. Your owner’s packet and the manufacturer’s warranty statement are the source of truth for what is covered.
Manufacturer registration
Registering your boat and engine with the manufacturer helps warranty claims go smoothly. Ask us if you need help with registration paperwork.
Official manufacturer links (for reference — Magnum is still your first call):
Warranty request
Tell us the year, make, model, HIN if you have it, and what’s going on. We’ll follow up.
Warranty & Magnum FAQ
Straight answers about Magnum on Smith Mountain Lake.
Do you sell and service boats on Smith Mountain Lake?
Yes. Magnum Boating, Inc. is a full sales and service dealership at 16700 Moneta Road in Moneta, Virginia, on Smith Mountain Lake. We sell and service Chaparral, Robalo, South Bay and Dockside.
Do you have an indoor showroom?
Yes. Come see the boats in person, rain or shine, in our indoor showroom at 16700 Moneta Road in Moneta.
Who gets Service Priority?
Boats purchased at Magnum go to the front of the line with Service Priority.
Do you winterize boats?
Yes. Our shop handles winterization, seasonal service, warranty work, diagnostics and fiberglass repair. Ask about off-season storage when you schedule service. Call or text 540-297-2427, or use the service request form.
Can I book a virtual walkthrough?
Yes. Book a virtual walkthrough on Google Meet from any page. Sunday or after hours by appointment — call or text 540-297-2427.
How do I start a warranty claim?
Contact Magnum — call or text 540-297-2427, or send a Warranty request from our Warranty or Contact page. Have your HIN, engine serial, purchase date, and photos or a description of the issue ready. We work warranty claims with the manufacturers we sell.
What engines do you service?
We service and diagnose Mercury, MerCruiser, Volvo Penta, Suzuki and Yamaha engines, and we handle regular maintenance on all engines. Call or text 540-297-2427, or schedule service on our Service page.
See a boat from home, with one of us on the call.
Book an hour on Google Meet with Tim or Zach. We’ll walk around the boat you’re curious about, open the hatches, start it up if we can, and answer your questions as we go.
Monday through Saturday, 9 to 5. Sunday or after hours by appointment, call or text 540-297-2427.